I've been having this problem with my HP Pavilion g7-1219wm notebook PC, with Windows 7, ever since I had to have it fixed with a recovery disk I had to buy from HP, which was supposed to put everything on like new. It didn't do this before, though. I have had an issue with roommates in the same house putting something on my computer to enable them to see where I go online, and perhaps this has caused some malicious damage. I had GeekSquad, where I have a tech support plan, run the recovery disk. Should I do this again myself, take it back to Geek Squad again, or is there anything else I could try? I would rather not have to take it back to GS if there's something I can do myself. If I don't close my laptop while it's on or let it idle at all, it's fine. But once I get the blue screen I have a hard time getting it to shut down. Also had a few Visual C +++ "runtime error"s but don't know if that's related. If anyone knows how to once and for all remove any way for aforementioned roommates to access my computer that would be great too. I have disabled remote access, file sharing, put a VPN on it, take it with me everywhere now, etc. But they still seem able to see where I go online. One has fairly sophisticated computer knowledge and knows people who know even more. They haven't taken money via my online bank account or sent emails from my account (that I know of) *yet* but I wouldn't put much past these people. Until I can afford to move, I'd like to keep my computer safe. Or would I need to sel this one, get a new one and just never leave it at home or switch it on in the house? Thanks

I would recommend the following: 1. Backup your data and repeat recovery from recovery DVD. Configure connection to Internet if needed. (Usually it is not necessary, because of DHCP presence on network.). Install MS Security Essentials free AV program. 2. Update your computer. 3. Test your computer for some time and observe if BSOD appeares. If this is the case, look into event logs for errors and warning. Install and run Crystal Disk Info (http://crystalmark.info/software/CrystalDiskInfo/index-e.html) to see what is its temperature. Use memtest for long memory test and diagnostic tool from disk vendor for disk error analysis. For BSOD analysis use WinDbg (Miscrosoft) for minidump analysis or at least Nirsoft BSOD viewer for minidump viewer (... or upload minidump to Skydrive or any public repository for us to do analysis.) 4. If there is no BSOD is the cas, then install "safe" software. Do not install "suspicious" software like various "cleaners", "guards", more that one AV program,etc. If you install nonrealiable software and have problems, address software support forum for help. 5. Always one step at a time. Otherwise you would have hard time to find which software makes the problem. Regards Milos

I would recommend the following: 1. Backup your data and repeat recovery from recovery DVD. Configure connection to Internet if needed. (Usually it is not necessary, because of DHCP presence on network.). Install MS Security Essentials free AV program. 2. Update your computer. 3. Test your computer for some time and observe if BSOD appeares. If this is the case, look into event logs for errors and warning. Install and run Crystal Disk Info (http://crystalmark.info/software/CrystalDiskInfo/index-e.html) to see what is its temperature. Use memtest for long memory test and diagnostic tool from disk vendor for disk error analysis. For BSOD analysis use WinDbg (Miscrosoft) for minidump analysis or at least Nirsoft BSOD viewer for minidump viewer (... or upload minidump to Skydrive or any public repository for us to do analysis.) 4. If there is no BSOD is the cas, then install "safe" software. Do not install "suspicious" software like various "cleaners", "guards", more that one AV program,etc. If you install nonrealiable software and have problems, address software support forum for help. 5. Always one step at a time. Otherwise you would have hard time to find which software makes the problem. Regards Milos

Hi, Also, check the following: Virus and Security Solution Center http://support.microsoft.com/gp/cu_sc_virsec_master How to prevent spyware http://www.microsoft.com/security/pc-security/spyware-prevent.aspxTracy Cai TechNet Community Support

Hi, Also, check the following: Virus and Security Solution Center http://support.microsoft.com/gp/cu_sc_virsec_master How to prevent spyware http://www.microsoft.com/security/pc-security/spyware-prevent.aspxTracy Cai TechNet Community Support